Do you know what the customer you penalized yesterday is...

Do you know what the customer you penalized yesterday is doing today? A pilot analysis

Fram, Eugene H., Callahan, Andrew
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Volume:
15
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/eum0000000006102
Date:
November, 2001
File:
PDF, 113 KB
english, 2001
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