Linking service to profit: the business case for service...

Linking service to profit: the business case for service excellence

Bates, Ken, Bates, Hilary, Johnston, Robert
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Volume:
14
Language:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564230310474147
Date:
May, 2003
File:
PDF, 185 KB
english, 2003
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