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A longitudinal examination of the asymmetric impact of employee and customer satisfaction on retail sales
Keiningham, Timothy L., Aksoy, Lerzan, Cooil, Bruce, Peterson, Kenneth, Vavra, Terry G.Volume:
16
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604520610686124
Date:
September, 2006
File:
PDF, 143 KB
english, 2006