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The role of strategic context, operational requirements, and work design in in‐house call centres in the financial sector
Strandberg, Christer, Dalin, RolfVolume:
20
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604521011092884
Date:
November, 2010
File:
PDF, 167 KB
english, 2010