COMPLAINT HANDLING ON THE SHOP FLOOR: COOPERATIVE RELATIONSHIPS AND OPEN‐MINDED STRATEGIES
Tjosvold, Dean, Morishima, Motohiro, Belsheim, James A.Volume:
10
Language:
english
Journal:
International Journal of Conflict Management
DOI:
10.1108/eb022818
Date:
January, 1999
File:
PDF, 941 KB
english, 1999