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STRUCTURAL RELATIONSHIPS BETWEEN WORK ENVIRONMENT AND SERVICE QUALITY PERCEPTIONS AS A FUNCTION OF CUSTOMER CONTACT INTENSITY: IMPLICATIONS FOR HUMAN SERVICE STRATEGY
DENNIS J. SCOTTI, JOEL HARMON and SCOTT J. BEHSONVolume:
32
Language:
english
Journal:
Journal of Health and Human Services Administration
DOI:
10.2307/25790759
Date:
January, 2009
File:
PDF, 2.35 MB
english, 2009