Service quality in the US airline industry: progress and...

Managing Service Quality 1998 / 10 Vol. 8; Iss. 5

Service quality in the US airline industry: progress and problems

Rhoades, Dawna L., Waguespack, Blaise, Treudt, Eric
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Volume:
8
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604529810235763
Date:
October, 1998
File:
PDF, 160 KB
english, 1998
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