Exploring customer reactions to offshore call centers:...

Journal of Services Marketing 2009 / 07 Vol. 23; Iss. 5

Exploring customer reactions to offshore call centers: toward a comprehensive conceptual framework

Mukherjee, Avinandan, Sharma, Piyush, Mathur, Rajiv, Dhawan, Abhinav
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Volume:
23
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876040910973404
Date:
July, 2009
File:
PDF, 189 KB
english, 2009
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