Operational challenges in the call center industry: a case...

Operational challenges in the call center industry: a case study and resource‐based framework

Jack, Eric P., Bedics, Tom A., McCary, Charles E.
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Volume:
16
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604520610686142
Date:
September, 2006
File:
PDF, 167 KB
english, 2006
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