A new perspective on client service: From on-the-job to...

Organisational Transformation and Social Change 2011 / 12 Vol. 8; Iss. 3

A new perspective on client service: From on-the-job to structured competencybased training. The University of Wollongong Library experience, a descriptive case study

DEE, DONNA, MESSER, CATHY, PEISLEY, BETH
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Volume:
8
Language:
english
Journal:
Journal of Organisational Transformation & Social Change
DOI:
10.1386/jots.8.3.281_1
Date:
December, 2011
File:
PDF, 355 KB
english, 2011
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