Service quality audit based on conceptual gaps model of service quality: a case study of top three largest local bank in Malaysia
Tan, Lay Hong, Hamid, Syaiful Rizal, Chew, Boon CheongVolume:
18
Year:
2016
Language:
english
Journal:
International Journal of Productivity and Quality Management
DOI:
10.1504/IJPQM.2016.075712
File:
PDF, 227 KB
english, 2016