Mapping service processes in manufacturing companies:...

International Journal of Operations & Production Management 2012 / 07 Vol. 32; Iss. 8

Mapping service processes in manufacturing companies: industrial service blueprinting

Morita, Michiya, Biege, Sabine, Lay, Gunter, Buschak, Daniela
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Volume:
32
Language:
english
Journal:
International Journal of Operations & Production Management
DOI:
10.1108/01443571211253137
Date:
July, 2012
File:
PDF, 272 KB
english, 2012
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