Engaged customers as job resources or demands for frontline...

Journal of Service Theory and Practice 2016 / 05 Vol. 26; Iss. 3

Engaged customers as job resources or demands for frontline employees?

Verleye, Katrien, Gemmel, Paul, Rangarajan, Deva
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Volume:
26
Language:
english
Journal:
Journal of Service Theory and Practice
DOI:
10.1108/JSTP-09-2014-0208
Date:
May, 2016
File:
PDF, 342 KB
english, 2016
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