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Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit
van Lierop, Dea, El-Geneidy, AhmedLanguage:
english
Journal:
Research in Transportation Economics
DOI:
10.1016/j.retrec.2016.04.001
Date:
May, 2016
File:
PDF, 1.25 MB
english, 2016