Understanding the relationship between Kano model’s...

SpringerPlus 2016 / 12 Vol. 5; Iss. 1

Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance

Mkpojiogu, Emmanuel O. C., Hashim, Nor Laily
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Volume:
5
Language:
english
Journal:
SpringerPlus
DOI:
10.1186/s40064-016-1860-y
Date:
December, 2016
File:
PDF, 1.01 MB
english, 2016
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