Toward the development of a service provider sociality...

Communication Research Reports 2000 / 06 Vol. 17; Iss. 3

Toward the development of a service provider sociality scale and its relationship to customer satisfaction and loyalty

Koermer, Chas, Zabava Ford, Wendy S., Brant, Curtis
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Volume:
17
Language:
english
Journal:
Communication Research Reports
DOI:
10.1080/08824090009388772
Date:
June, 2000
File:
PDF, 779 KB
english, 2000
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