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Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies
Iglesias, Víctor, Varela-Neira, Concepción, Vázquez-Casielles, RodolfoVolume:
25
Language:
english
Journal:
Journal of Service Theory and Practice
DOI:
10.1108/JSTP-04-2014-0073
Date:
November, 2015
File:
PDF, 266 KB
english, 2015