Propensity for reciprocity among frontline employees

Journal of Services Marketing 2016 / 05 Vol. 30; Iss. 3

Propensity for reciprocity among frontline employees

Gilliam, David A., Rayburn, Steven W.
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Volume:
30
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/JSM-05-2015-0194
Date:
May, 2016
File:
PDF, 238 KB
english, 2016
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