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Sharpen Customer Service Skills with PCRAFT Pursuit©
Dologite, Kimberly A., Willner, Kathleen C., Klepeiss, Debra J., York, Susan A., Cericola, Lisa M.Volume:
19
Language:
english
Journal:
Journal for Nurses in Staff Development (JNSD)
DOI:
10.1097/00124645-200301000-00009
Date:
January, 2003
File:
PDF, 149 KB
english, 2003