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Standing By to Help: Transforming Online Reference with a Proactive Chat System
Kemp, Jan H., Ellis, Carolyn L., Maloney, KrisellenVolume:
41
Language:
english
Journal:
The Journal of Academic Librarianship
DOI:
10.1016/j.acalib.2015.08.018
Date:
November, 2015
File:
PDF, 483 KB
english, 2015