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Examining the Influence of Rapport between Players and Dealers on Customer Satisfaction, Revisit Intentions, and Word-of-Mouth in the Casino Industry: The Moderating Role of Gender
Han, Heesup, Choo, Seung-Woo, Lee, JungHoon (Jay), Hwang, JinsooLanguage:
english
Journal:
Journal of Quality Assurance in Hospitality & Tourism
DOI:
10.1080/1528008x.2016.1169472
Date:
May, 2016
File:
PDF, 1.35 MB
english, 2016