Errors in Customer Satisfaction Surveys and Methods to...

Quality Technology & Quantitative Management 2011 / 01 Vol. 8; Iss. 2

Errors in Customer Satisfaction Surveys and Methods to Correct Self-Selection Bias

Giovanna, Nicolini, Luciana, Dalla Valle
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Volume:
8
Language:
english
Journal:
Quality Technology & Quantitative Management
DOI:
10.1080/16843703.2011.11673254
Date:
January, 2011
File:
PDF, 737 KB
english, 2011
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