The Effects of Service Recovery on Repeat Patronage

The Effects of Service Recovery on Repeat Patronage

Leong, Jerrold K., Kim, Woo Gon, Ham, Sunny
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
3
Language:
english
Journal:
Journal of Quality Assurance in Hospitality & Tourism
DOI:
10.1300/j162v03n01_05
Date:
January, 2002
File:
PDF, 772 KB
english, 2002
Conversion to is in progress
Conversion to is failed