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The Effects of Service Recovery on Repeat Patronage
Leong, Jerrold K., Kim, Woo Gon, Ham, SunnyVolume:
3
Language:
english
Journal:
Journal of Quality Assurance in Hospitality & Tourism
DOI:
10.1300/j162v03n01_05
Date:
January, 2002
File:
PDF, 772 KB
english, 2002