Benchmarking in service marketing – a longitudinal analysis...

Benchmarking in service marketing – a longitudinal analysis of the customer

Gunasekaran, Angappa, Koller, Monika, Salzberger, Thomas
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Volume:
16
Language:
english
Journal:
Benchmarking: An International Journal
DOI:
10.1108/14635770910961407
Date:
May, 2009
File:
PDF, 211 KB
english, 2009
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