What drives the intention to complain?

Journal of Service Theory and Practice 2016 / 07 Vol. 26; Iss. 4

What drives the intention to complain?

Lervik-Olsen, Line, Andreassen, Tor Wallin, Streukens, Sandra
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Volume:
26
Language:
english
Journal:
Journal of Service Theory and Practice
DOI:
10.1108/JSTP-09-2014-0209
Date:
July, 2016
File:
PDF, 233 KB
english, 2016
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