A Markov Analysis of Customer Retention and Recruitment
Miller, Janis L., Fredendall, Larry, Patterson, J. WayneVolume:
3
Language:
english
Journal:
Journal of Customer Service in Marketing & Management
DOI:
10.1300/J127v03n02_04
Date:
March, 1997
File:
PDF, 716 KB
english, 1997