[IEEE 2006 International Conference on Service Systems and Service Management - Troyes, France (2006.10.25-2006.10.27)] 2006 International Conference on Service Systems and Service Management - A Conceptual Model of IT Service Problem Managementz
Jantti, Marko, Eerola, AnneYear:
2006
Language:
english
DOI:
10.1109/icsssm.2006.320564
File:
PDF, 7.86 MB
english, 2006