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Listening practices and performance in service organisations
Glynn, William J., de Búrca, Sean, Brannick, Teresa, Fynes, Brian, Ennis, SeanVolume:
14
Language:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564230310478846
Date:
August, 2003
File:
PDF, 255 KB
english, 2003