The almost customer: a missed opportunity to enhance...

Managing Service Quality 2004 / 04 Vol. 14; Iss. 2/3

The almost customer: a missed opportunity to enhance corporate success

Barnes, James G., King, Brian R., Breen, Gordon A.
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
14
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604520410528563
Date:
April, 2004
File:
PDF, 257 KB
english, 2004
Conversion to is in progress
Conversion to is failed