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Supporting staff to respond effectively to informal complaints: findings from an action research study
Allan, Helen T, Odelius, Ann Christine, Hunter, Billie J, Bryan, Karen, Knibb, Wendy, Shawe, Jill, Gallagher, AnnVolume:
24
Language:
english
Journal:
Journal of Clinical Nursing
DOI:
10.1111/jocn.12770
Date:
August, 2015
File:
PDF, 194 KB
english, 2015