Applying Mahalanobis distance into SERVQUAL analysis – a...

Journal of Statistics and Management Systems 2008 / 07 Vol. 11; Iss. 4

Applying Mahalanobis distance into SERVQUAL analysis – a case study of hospital outpatient

Lee, Cheng-Chung, Ho, Li-Hsing
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Volume:
11
Language:
english
Journal:
Journal of Statistics and Management Systems
DOI:
10.1080/09720510.2008.10701342
Date:
July, 2008
File:
PDF, 392 KB
english, 2008
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