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Aiming for service excellence: Implementing a plan for customer service quality at a blended service desk
Oud, Joanne, Genzinger, PeterVolume:
13
Language:
english
Journal:
Journal of Access Services
DOI:
10.1080/15367967.2016.1161521
Date:
April, 2016
File:
PDF, 569 KB
english, 2016