Retrospective: efficiency in service delivery:...

Retrospective: efficiency in service delivery: technological or humanistic approaches?

Kelley, Scott W.
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Volume:
30
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/jsm-10-2015-0321
Date:
April, 2016
File:
PDF, 131 KB
english, 2016
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