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Effects of inviting customers to share responsibility in the context of impersonal service
Ku, Hsuan-Hsuan, Hsu, Ko-HsinVolume:
25
Language:
english
Journal:
Journal of Service Theory and Practice
DOI:
10.1108/jstp-09-2013-0210
Date:
May, 2015
File:
PDF, 281 KB
english, 2015