Joy and disappointment in the hotel experience: managing...

Managing Service Quality 2009 / 01 Vol. 19; Iss. 1

Joy and disappointment in the hotel experience: managing relationship segments

Johnson, Michael D., Lervik Olsen, Line, Wallin Andreassen, Tor
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Volume:
19
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604520910926782
Date:
January, 2009
File:
PDF, 271 KB
english, 2009
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