Service Delivery Impacts of TQM: A Preliminary...

Public Productivity & Management Review 1996 / 09 Vol. 20; Iss. 1

Service Delivery Impacts of TQM: A Preliminary Investigation

Theodore H. Poister and Richard H. Harris
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Volume:
20
Language:
english
Journal:
Public Productivity & Management Review
DOI:
10.2307/3380605
Date:
September, 1996
File:
PDF, 2.18 MB
english, 1996
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