Using qualitative research to refine service quality models

Qualitative Market Research / An International Journal 2001 / 12 Vol. 4; Iss. 4

Using qualitative research to refine service quality models

Burton, Jamie, Easingwood, Christopher, Murphy, John
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Volume:
4
Language:
english
Journal:
Qualitative Market Research: An International Journal
DOI:
10.1108/13522750110404799
Date:
December, 2001
File:
PDF, 174 KB
english, 2001
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