Statistical Monitoring of Service Levels and Staffing...

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Statistical Monitoring of Service Levels and Staffing Adjustments for Call Centers

Li, Junxiang, Liu, Yafen, Tsung, Fugee, Huo, Jiazhen, Su, Qiang
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Year:
2016
Language:
english
Journal:
Quality and Reliability Engineering International
DOI:
10.1002/qre.1966
File:
PDF, 550 KB
english, 2016
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