Assessing customer satisfaction in parcel delivery...

International Journal of Services and Standards 2004 Vol. 1; Iss. 2

Assessing customer satisfaction in parcel delivery industry: an empirical study among university customers

Li, Bingguang, Riley, Michael W., Hsieh, Chang-Tseh
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Volume:
1
Year:
2004
Language:
english
Journal:
International Journal of Services and Standards
DOI:
10.1504/ijss.2004.005695
File:
PDF, 228 KB
english, 2004
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