Can the call centre contribute to innovation? A multiple...

International Journal of Business Excellence 2015 Vol. 8; Iss. 3

Can the call centre contribute to innovation? A multiple case study in service companies

Marx, Roberto, Vasconcellos, Luis Henrique Rigato, Lara, Felipe Ferreira De
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Volume:
8
Year:
2015
Language:
english
Journal:
International Journal of Business Excellence
DOI:
10.1504/ijbex.2015.069145
File:
PDF, 254 KB
english, 2015
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