The roles of service quality and mediating factors in a customer behavioural intentions model
Yang, Hao Erl, Yeh, Kun HuangVolume:
1
Year:
2006
Language:
english
Journal:
International Journal of Services Operations and Informatics
DOI:
10.1504/ijsoi.2006.010188
File:
PDF, 277 KB
english, 2006