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Managing customer satisfaction through efficient listening tools: an evaluation of best practice in four world-class companies
Maguire, S., Koh, S.C.L., Huang, C.Volume:
2
Year:
2006
Language:
english
Journal:
International Journal of Services and Operations Management
DOI:
10.1504/ijsom.2006.009026
File:
PDF, 606 KB
english, 2006