Quantitative comparison of service quality and...

Quantitative comparison of service quality and recoverability measures

Qin, Hong, Prybutok, Victor R., Zhou, Jun
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Volume:
7
Year:
2011
Language:
english
Journal:
International Journal of Services and Standards
DOI:
10.1504/ijss.2011.043634
File:
PDF, 281 KB
english, 2011
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