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Service quality gap approach: a case of Indian customer's satisfaction of private banks
Ali, Sadia Samar, Kaur, R., Pande, Maj J.C., Ahmad, F.Volume:
7
Year:
2014
Language:
english
Journal:
International Journal of Business Excellence
DOI:
10.1504/ijbex.2014.063560
File:
PDF, 695 KB
english, 2014