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Customer input management in service processes: needs and tools
Seppänen, Kaisa, Huiskonen, Janne, Karppinen, HenriVolume:
9
Year:
2015
Language:
english
Journal:
International Journal of Business Innovation and Research
DOI:
10.1504/ijbir.2015.065965
File:
PDF, 239 KB
english, 2015