Satisfaction management in retail financial services: an...

Satisfaction management in retail financial services: an analysis of gap in perceived quality

Shil, Nikhil Chandra, Das, Bhagaban
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Volume:
5
Year:
2012
Language:
english
Journal:
International Journal of Financial Services Management
DOI:
10.1504/ijfsm.2012.046936
File:
PDF, 229 KB
english, 2012
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