Understanding the value of process capital: a multiple case...

International Journal of Learning and Intellectual Capital 2008 Vol. 5; Iss. 3/4

Understanding the value of process capital: a multiple case study on CRM processes

Shang, Shari S.C., Huang, Ping der
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Volume:
5
Year:
2008
Language:
english
Journal:
International Journal of Learning and Intellectual Capital
DOI:
10.1504/ijlic.2008.021019
File:
PDF, 381 KB
english, 2008
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