Measuring service quality: a systematic review of literature
Roy, Sanjit Kumar, Lassar, Walfried M., Ganguli, Shirshendu, Nguyen, Bang, Yu, XiaoyuVolume:
7
Year:
2015
Language:
english
Journal:
International Journal of Services, Economics and Management
DOI:
10.1504/ijsem.2015.076322
File:
PDF, 326 KB
english, 2015