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A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi, Lotfi, F. Hosseinzadeh, Shahin, Arash, Aryanezhad, Mir. B., Dabestani, RezaVolume:
12
Year:
2012
Language:
english
Journal:
International Journal of Services and Operations Management
DOI:
10.1504/ijsom.2012.047622
File:
PDF, 235 KB
english, 2012