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Path analysis of the consequences of customer service skills: an exploratory study in Jordan
ElSamen, Amjad A. Abu, Akroush, Mamoun N.Volume:
7
Year:
2011
Language:
english
Journal:
International Journal of Services and Standards
DOI:
10.1504/ijss.2011.040642
File:
PDF, 468 KB
english, 2011